Booking and Terms and Conditions
Thank you for choosing to book with Horse Market B&B. We look forward to welcoming you to our family home. When you make this booking you are entering into an agreement with us. Please therefore take a moment to read our terms and conditions of booking.
Deposits and Balance of Booking – All bookings need to be secured with a non-refundable deposit of 50% of the total booking, and full payment is due 10 days before any stay.
Payment Methods – We accept bank transfer, PayPal, cash.
Arrival – 4.00pm. We would love to know an approximate time of arrival so that we can greet you at the door. If you arrive between 4.00pm and 5.00pm, tea and cake will be served for you in the guest sitting room.
Departure – 10.30am. Please leave your accommodation by this time on the day of departure, unless otherwise arranged with us.
Pets/Children – Sadly we do not accept pets, but we can recommend the services of Barking Mad dog sitting services. Babes in arms are welcome only if you have booked The Loft Room, a travel cot can be made available, if required.
Cancellation and Insurance – Once you have booked your stay and have been sent a confirmation email, our agreement is a legal contract and any deposit paid is non-refundable. If you need to cancel please contact us immediately. For cancellations made up to 10 days before your booking you will not be liable for the total balance. For cancellations made after this time or by failing to take up the booking without cancelling, you will be liable for the total amount and no refunds will be given. For this reason, you may wish to consider taking out cancellation insurance.
Non-Availability – We will only cancel your booking if your accommodation is unavailable for reasons beyond our control. We will attempt to offer you alternative accommodation locally. However, if this is not possible or unacceptable to you, we will then offer you a full refund. Our liability will not extend beyond this refund.
Liability – We do not accept any liability for any damage, loss or injury to any member of your party or any vehicle or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Damages and breakages – We love receiving and looking after our guests but please respect and take care of our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or contents during your stay. Accidents do happen, so please let us know as soon as they occur. We do not normally charge for small breakages, but we may send you an invoice for repair/replacement if it is significant.